Terms & Conditions

1. Website Terms of Use

Effective Date: 5th December, 2025
These Terms of Use govern your access to and use of the Alexandra Jewellery website (“Website”). By using our Website, you agree to these terms. We may update these terms at any time, and continued use constitutes acceptance of the updated terms.

Your Obligations

  • Do not interfere with the Website’s operation, security, or content.

  • You may download content for personal, non-commercial use only. Copying, modifying, or distributing content without permission is prohibited.

  • Do not submit viruses, malware, or harmful code to the Website.

Access & Availability

  • We aim to keep the Website available 24/7, except during maintenance.

  • We cannot guarantee uninterrupted or error-free access.

  • The Website and its content are provided “as is.”

Liability

  • We are not liable for indirect, consequential, or incidental damages, including lost profits, data, or business interruption.

Intellectual Property

  • All content, images, catalogues, and software are owned by Alexandra Jewellery.

  • You may not use our trademarks, logos, or other intellectual property without written permission.

2. Privacy Policy

We respect your privacy. By using our Website, you consent to the collection and use of personal information as described below.

What We Collect

  • Name, email, phone number, address, and purchase history.

  • Information provided when contacting us or registering as a retailer.

How We Use Your Information

  • To process orders and payments.

  • To manage accounts and communicate updates, offers, or promotions.

  • To improve our Website and services.

Sharing & Security

  • We do not sell your personal information.

  • Data may be shared with service providers only to facilitate our operations.

  • We maintain physical and digital security to protect your information.

Access & Corrections

  • You may request access to or correction of your personal information by contacting us at hello@alexandra.au

3. Retailer Terms & Conditions

Supply of Goods

  • Wholesale purchases are subject to our Retailer Terms of Sale.

  • Prices are exclusive of GST for wholesale and include GST for retail.

  • Prices may change without notice.

Retailer Registration

  • Access to our Retailer Login requires approved business details.

  • Do not share your login credentials.

  • We may suspend or terminate access for breaches of these terms.

  • Registration is non-transferable.

Exclusivity

  • Regional exclusivity requires a minimum purchase within 6 months or $5,000 per year.

4. Consumer Terms & Conditions

Orders & Payment

  • Orders are offers to purchase the items in your cart.

  • Payment is accepted via Visa, MasterCard, and Amex.

  • We may reject orders for unavailable stock or pricing errors.

  • Orders must be paid in AUD; international exchange rates apply.

Pricing

  • Prices include GST for Australian orders; international orders are GST-free.

  • You are responsible for customs, duties, and taxes on international orders.

Shipping & Delivery

  • Australia: Express delivery $19; next business day (most addresses).

  • International: Flat $39; delivery 7–10 business days.

  • Track your order via Australia Post or DHL.

  • You are responsible for ensuring the delivery address is correct.

  • Delivery risk passes to you upon dispatch.

Minor Variations

  • Products are handmade; slight variations in appearance, size, or finish are normal.

  • These variations are not defects and cannot be grounds for a claim.

5. Returns & 14-Day Money-Back Guarantee

  • Returns accepted within 14 days of purchase.

  • Items must be unworn, undamaged, and in original packaging.

  • Contact us for a Return Authorisation Number before returning.

  • Postage and insurance costs are the buyer’s responsibility for change-of-mind returns.

  • Refunds processed via the original payment method; may issue store credit if purchased with vouchers.

  • International returns must be marked as “returned/faulty goods.”

6. 12-Month Warranty

  • Warranty covers defects in materials or workmanship for 12 months from purchase.

  • Warranty does not cover:

    • Minor variations in product appearance

    • Damage from misuse, wear, or improper care

    • Unauthorized alterations or repairs

    • Transit damage

  • For warranty claims:

    1. Contact us for a Return Authorisation Number.

    2. Return the item with the original purchase invoice.

    3. We cover the cost of delivering repaired/replacement items.

  • This warranty is in addition to statutory rights under the Australian Consumer Law.

7. Promotional Codes

  • One promotional code may be applied per transaction.

  • Enter the code at checkout to redeem the discount.

8. Security & Payment Policy

  • All online payments are processed securely via Stripe.

  • Your card details are never stored or visible to us.

  • Payments are protected by 128-bit SSL encryption.

9. Mobile Messaging Terms

  • By subscribing to SMS messages, you consent to receive marketing and service updates.

  • Messaging is voluntary; consent is not required to make purchases.

  • Standard messaging rates apply.

  • Opt-out anytime by texting STOP.

10. Capacity

  • Products are only available for customers 18 years and older or legally capable of entering contracts.